To request a refund, kindly submit a detailed email to csupport@pervcity.com In your email, please specify the email address and user name associated with your account and provide a clear explanation for your refund request. This information is essential for our team to identify your account and understand the reason behind your request. By including the email and user name you used to create your account, we can swiftly verify your identity and initiate the necessary steps to address your concern. We appreciate your cooperation and strive to process your refund request promptly and efficiently.